Privacy Policy
Last Updated: 27 April 2026
Dream Furniture PK (“we”, “our”, “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit dreamfurniturepk.com or contact us through our channels (including WhatsApp).
1) Information We Collect
a) Information You Provide
- Name, phone number, email address
- Shipping/billing details (address, city)
- Order details (products, customization requirements)
- Messages you send via forms, email, or WhatsApp
b) Automatically Collected Information
- Device and browser information
- IP address (approximate location may be inferred)
- Pages visited, time spent, and interactions on the site
- Cookies and similar technologies (see Cookies section below)
2) How We Use Your Information
- To respond to inquiries and provide customer support
- To process orders, customization requests, and delivery coordination
- To improve website performance, user experience, and content
- To prevent fraud, abuse, or unauthorized access
- To send important updates related to your order (via call, SMS, email, or WhatsApp)
3) WhatsApp Communication
If you contact us via WhatsApp, your messages and phone number will be handled according to WhatsApp’s own privacy policy in addition to ours. Please avoid sharing unnecessary sensitive personal information in chat.
4) Cookies & Tracking Technologies
We may use cookies to:
- Remember your preferences
- Maintain session and cart functionality (if enabled)
- Measure traffic and website usage
You can control cookies through your browser settings. Disabling cookies may affect some features of the website.
5) Sharing of Information
We do not sell your personal information. We may share your information only when necessary, such as:
- Delivery/Logistics partners to ship your order
- Payment providers (if you pay online) to complete transactions
- Website/hosting and security providers to operate and protect our services
- When required by law or to protect our legal rights
6) Payments
If online payments are enabled, payment details are processed through third-party payment gateways. We do not store full card details on our servers.
7) Data Retention
We keep your information only as long as needed for business operations (orders, support, delivery, warranty) and legal requirements. When no longer required, we securely delete or anonymize it where possible.
8) Data Security
We take reasonable security measures to protect your information. However, no website or online transmission is 100% secure, and we cannot guarantee absolute security.
9) Your Rights & Choices
You may request to:
- Access, correct, or update your personal information
- Request deletion of your personal information (where applicable)
- Opt out of non-essential communications
To make a request, contact us using the details below.
10) Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children.
11) Third-Party Links
Our website may contain links to third-party sites (e.g., social media). We are not responsible for the privacy practices of those sites.
12) Changes to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top will reflect the latest version.
13) Contact Us
If you have questions about this Privacy Policy, contact us:
- Email: info@dreamfurniturepk.com
- Phone/WhatsApp: 03127965009
- Address: Chiniot, Punjab, Pakistan